Federation for Enterprise Knowledge Development
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Parque Tecnologico De Zamudio
48170 Zamudio
Spain
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Partial scientific profile |
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Some documents of Federation for Enterprise Knowledge Development
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Integrated services management tool
INSERT Subjects :
Telecommunications, Information Processing, Information Systems, Innovation, Technology Transfer
Contract type :
Cost-sharing contracts
Participants :
Iberdrola ESPAÑA
Iberdrola
Gardoki 8 48008 ESPAÑA
Federation for Enterprise Knowledge Development ESPAÑA
Federation for Enterprise Knowledge Development
Parque Tecnologico De Zamudio 48170 ESPAÑA
University College London UNITED KINGDOM
University College London
Department of Computer Science 5 Gower Street WC1E 6BT UNITED KINGDOM
Centro de Tratamiento de Información, S.A. ESPAÑA
Centro de Tratamiento de Información, S.A.
Corcega 373 08037 ESPAÑA
Lyonnaise des Eaux France
Lyonnaise des Eaux
52 rue de Lisbonne 75360 France
Centro de Tratamiento de Información Spain
Centro de Tratamiento de Información
Corcega 373 Spain
Iberdrola Spain
Iberdrola
PO Box 119 Cardenal Gardoqui 8 Spain
Software Ag Italia Italy
Software Ag Italia
Via Roma 108 Italy
System Wizards Italy
System Wizards
Corso Siccardi 11 BIS Italy
The ultimate goal of the project is to improve the quality of the end user services provided by Information System Departments, and the way of managing them. To reach this goal a strong basis for the management of platforms, networks and software is needed. The project aims at developing a service management system, based on truly integrated tools for the management of heterogeneous distributed networks and systems.
Hide general information
By the end of the project, the consortium will have the following tangible results in place: - Service management application enabling to manage both CORBA and non-CORBA objects. - Integration of CORBA within standard management environments. - Client/server intelligent help desk (trouble management, problem solving, knowledge authoring, problem knowledge base, etc.). - A system to monitor and manage a set of critical service level parameter, and service status. - Process, physical and logical, IT services management information and data model. - A set of WWW/Java-based user management tools and a demonstration of the tools in use. - A pilot site for demonstrating the project result, during and after the project duration. Although objectives and strategy for IT management must be established following a top-down approach, the implementation must follow a bottom-up approach. First we must be able to manage individual elements such as hubs, routers, servers, etc. and as we move up the pyramid, we should be able to manage response times for applications back-ups, capacity planning, problem tracking and resolution, service level accomplishment, etc. Being able to manage at different levels, means allowing different management functions to have different views on management information and using protocols that support communication and object sharing between functions and levels. Service Management requires a series of applications which are more sophisticated than those used today for individual element management, or for the integration of the networked information systems. Service management demands interoperability between network management systems and system management systems provided by multiple vendors. Efficient service management in this context can be defined as making IT services, for example access and use of corporate-critical non stop applications, available to the end user in a consistent manner, with a good cost-quality relation and fulfilling the requirements stated in a Service Level Agreement between the final users and the provider. INSERT will allow: - The networked information system to be perceived as a single one by its user. - Service availability to satisfy negotiated standards. - User problems and inquiries to be tracked and solved. - Customer needs to be collected and used for further evolution of the IS. All partners in this consortium are committed to marketing and using project results.
Source :
cordis
Integrated services management tool
INSERT Subjects :
Telecommunications, Information Processing, Information Systems, Innovation, Technology Transfer
Contract type :
Cost-sharing contracts
Participants :
Iberdrola ESPAÑA
Iberdrola
Gardoki 8 48008 ESPAÑA
Federation for Enterprise Knowledge Development ESPAÑA
Federation for Enterprise Knowledge Development
Parque Tecnologico De Zamudio 48170 ESPAÑA
University College London UNITED KINGDOM
University College London
Department of Computer Science 5 Gower Street WC1E 6BT UNITED KINGDOM
Centro de Tratamiento de Información, S.A. ESPAÑA
Centro de Tratamiento de Información, S.A.
Corcega 373 08037 ESPAÑA
Lyonnaise des Eaux France
Lyonnaise des Eaux
52 rue de Lisbonne 75360 France
Centro de Tratamiento de Información Spain
Centro de Tratamiento de Información
Corcega 373 Spain
Iberdrola Spain
Iberdrola
PO Box 119 Cardenal Gardoqui 8 Spain
Software Ag Italia Italy
Software Ag Italia
Via Roma 108 Italy
System Wizards Italy
System Wizards
Corso Siccardi 11 BIS Italy
The ultimate goal of the project is to improve the quality of the end user services provided by Information System Departments, and the way of managing them. To reach this goal a strong basis for the management of platforms, networks and software is needed. The project aims at developing a service management system, based on truly integrated tools for the management of heterogeneous distributed networks and systems.
Hide general information
By the end of the project, the consortium will have the following tangible results in place: - Service management application enabling to manage both CORBA and non-CORBA objects. - Integration of CORBA within standard management environments. - Client/server intelligent help desk (trouble management, problem solving, knowledge authoring, problem knowledge base, etc.). - A system to monitor and manage a set of critical service level parameter, and service status. - Process, physical and logical, IT services management information and data model. - A set of WWW/Java-based user management tools and a demonstration of the tools in use. - A pilot site for demonstrating the project result, during and after the project duration. Although objectives and strategy for IT management must be established following a top-down approach, the implementation must follow a bottom-up approach. First we must be able to manage individual elements such as hubs, routers, servers, etc. and as we move up the pyramid, we should be able to manage response times for applications back-ups, capacity planning, problem tracking and resolution, service level accomplishment, etc. Being able to manage at different levels, means allowing different management functions to have different views on management information and using protocols that support communication and object sharing between functions and levels. Service Management requires a series of applications which are more sophisticated than those used today for individual element management, or for the integration of the networked information systems. Service management demands interoperability between network management systems and system management systems provided by multiple vendors. Efficient service management in this context can be defined as making IT services, for example access and use of corporate-critical non stop applications, available to the end user in a consistent manner, with a good cost-quality relation and fulfilling the requirements stated in a Service Level Agreement between the final users and the provider. INSERT will allow: - The networked information system to be perceived as a single one by its user. - Service availability to satisfy negotiated standards. - User problems and inquiries to be tracked and solved. - Customer needs to be collected and used for further evolution of the IS. All partners in this consortium are committed to marketing and using project results.
Source :
cordis
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